Privacy Policy
This privacy policy applies to the website exteriori.shop, operated by Navun EOOD, in its capacity as a personal data controller. The policy aims to inform you about how your personal data is collected and processed through the use of this website, including any data you may provide through this website when entering your information in our contact form, communicating with us, ordering goods or services, or using our customer portal.
Who Are We
For questions and/or comments regarding our Privacy Policy, please contact us using the following contact details:
Navun EOOD
UIC 202599248
212 Simeonovsko Shose Blvd
1700 Simeonovo – North
Sofia, Bulgaria
Website: https://exteriori.shop
Email: info@navun.bg
Processing of Personal Data
In accordance with Bulgarian and European legal regulations and recommendations, Navun EOOD treats any information that can directly or indirectly identify a natural person as personal data. This may include direct or indirect data through which a person can be identified by an identification number or one or more characteristics of their identity—physical, mental, psychological, economic, social, religious, or cultural.
Personal Data Provided to Navun EOOD
Data directly provided by website users:
- Full name (to better serve the site’s users);
- Email address, physical address, company, and phone number (to clarify order details if needed);
- Recipient’s name, address, and phone number (as required by the courier company processing shipments under contract with Navun EOOD);
- Financial data (as required by the financial institution processing bank transfers, debit, and credit card payments);
- Data provided by visitors registering through the client portal, leaving comments, or uploading images with embedded location data (EXIF GPS).
Automatically collected data may include:
- IP address of the used computer;
- Login, email address, and password;
- Browser type and operating system version;
- Data aggregated with others for features such as “Top-selling Product”;
- URL, full timestamp (including date and time), number of cookies;
- Searched and viewed products, services, or articles;
- Browser data like cookies or Flash cookies collected to prevent fraud and for other purposes;
- Placement of cookies in the browser to identify the user during interaction with the site, including storing identifiers or preferences (e.g., last viewed product/service);
- Data from embedded content from other websites (e.g., videos, images, articles)—this content behaves as if the user visited the other site directly.
Cookie modules may also be used for purposes such as:
- Offering tailored content based on user interests;
- Analyzing user behavior;
- Conducting surveys to improve Navun EOOD’s content, products, and services;
- Requiring re-login after a certain time for added security;
- Detecting potential fraud or abuse.
Purposes of Data Processing
Navun EOOD collects and processes personal data while ensuring the security and confidentiality of the provided information for the purposes of:
- Order management;
- Delivery of products and services via courier companies;
- Payment processing;
- Customer communication regarding orders;
- Product, service, and promotional offers;
- Product/service recommendations;
- Improving the online shop and service platforms, including third-party access for technical support or other services.
Legal Basis for Processing Personal Data
Navun EOOD processes your personal data:
- Based on your consent, where applicable;
- For the performance of your contract with Navun EOOD or steps at your request before entering a contract;
- To comply with our legal obligations.
Who We Share Your Data With
Access to your data may be granted to Navun EOOD employees and external IT and marketing support staff.
Navun EOOD may disclose your data to its partners under confidentiality agreements. Data may be shared for tasks such as order processing, fulfillment, and payment transactions. Partners will only have access to the personal data required to fulfill their duties.
Navun EOOD may disclose data when legally required or to protect its rights, property, or safety. This includes exchanging information with companies or organizations to prevent or detect fraud.
Data Retention Period
If you leave a comment, both the comment and its metadata are retained indefinitely to recognize and approve follow-up comments automatically.
For registered users, we store personal information in their user profile until they delete it.
Order and service-related data is retained for as long as needed to fulfill the contract. This excludes data that Navun EOOD is legally obligated to retain longer.
Your Data Rights
You have the following rights regarding your personal data:
- Right to information – You can be informed about how we collect and store your data. This policy and direct responses to your inquiries provide such information.
- Right of access – If you have an account or have left comments, you can request an exported file of your personal data.
- Right to rectification – Users can view and edit their personal information anytime (except for the username).
- Right to erasure – You may delete your data via your profile or request deletion (except where we are legally required to retain data).
- Right to restrict processing – You may request restriction under certain conditions (e.g., disputing data accuracy, unlawful processing, or pending legal claims).
- Right to data portability – You may receive your data in a structured, commonly used, machine-readable format and transfer it to another controller.
- Right to object to automated decision-making – Navun EOOD does not currently make automated decisions. If this changes, you have the right not to be subject to such automated decision-making, including profiling, which produces legal effects concerning you or similarly significantly affects you;
- Right to withdraw consent – You can withdraw consent at any time. Withdrawal of consent does not affect the legality of previous processing based on consent before it was withdrawn.
- Right to opt-out of marketing communications – You can unsubscribe from future marketing emails via the unsubscribe link available at the end of every marketing communication. Where applicable, you can also opt out of marketing calls.
- Right to lodge a complaint – We strive to maintain a high standard when processing your personal information. Please contact us at info@navun.bg with any concerns. If you are unsatisfied with our reply, you have the right to lodge a complaint with the Bulgarian Data Protection Commission: https://www.cpdp.bg/?p=pages&aid=5.