GENERAL TERMS OF USE of exteriori.shop
- SUBJECT
This document constitutes the general terms and conditions or terms of use of exteriori.shop, governing the rules for the conclusion of transactions between the seller and the customer for the purchase and sale through exteriori.shop. An order for goods or services from the e-shop cannot be placed without acceptance.
- SELLER’S DETAILS
2.1. NavenLtd. is a trading company with its registered office and registered address at 1766 Sofia, Sofia Park 36, with UIC 202599248. Bank information:IBAN BG88UNCR70001522489534, BIC UNCRBGSF
2.2. You can contact Outside by phone at 0888535153, by email at info@exteriori.shop or by mail at. 212 Simeonovsko shose.
3.DEFINITIONS
3.1. Buyer – a person 18 years of age or older who has entered into a distance purchase agreement through the exteriori.shop online store
3.2. Website – the domain exteriori.shop
3.3. Customer – any natural or legal person or other legal entity that uses the Site in any way, including but not limited to browsing it, ordering goods and services through it, purchasing, returning goods and performing any other actions through it.
3.4. Account – a section of the Site formed by an email address and password that allows the Customer to submit an Order and that contains information about the Customer and the history of some of the Customer’s actions on the Site (Orders, invoices, etc.).
3.5 Favorites – a section in the account that allows the Customer to create their own lists
3.6. Order – an electronic document constituting a form of communication between exteriori.shop and the Customer, through which the Customer declares to Naven Ltd, his intention to purchase Goods and Services from the Site.
3.7. Product(s) and Service(s) – each subject of a contract of sale and purchase concluded between a Buyer and a Seller through the Site.
3.8. Blog/Inspiration – a part of the exteriori.shop website where practical information on choosing, planting and growing plants, furnishing and decorating balcony and outdoor spaces is published.
3.9. Shop – e-shop, part of the exteriori.shop website
3.10. Partners – architects and landscape architects, commercial companies, distributors and manufacturers of planters, garden furniture and accessories, nurseries and garden centres with whom Naven Ltd. partners to deliver landscaping and balcony and garden furniture projects.
3.11. Coupon– a document/discount code for certain goods and services offered by exteriori.shop issued by Navon for a specified period of time.
3.12. Consultation – a standardised service offered remotely based entirely on information provided by the Customer.
3.13. Project – a personally prepared project for complete or partial furnishing/landscaping of the balcony/garden.
3.14. Delivery by Courier-delivery of goods ordered from the exteriori.shop e-shop by courier to a delivery address in Bulgaria specified by the customer.
3.15. Collection from showroom – collection of the goods purchased by the Customer from the e-shop in person, from the showroom of Navon Ltd, Sofia, ul. Simeonovsko shose 212
3.16. Bank transfer – payment of the amount due for the order by bank transfer to a specified bank account of Navon Ltd.
3.17. Cash on delivery – payment of the amount due in cash on receipt of the goods.
3.18. Contents
- all information on the Site that is accessible through an Internet connection and the use of a device having an Internet connection;
- the content of any communication from the Buyer to Outside sent by electronic means and/or any other available means of communication;
- any information provided, by any means, by an employee/associate of Outside by electronic or other means of remote transmission;
- information relating to the Goods and/or Services and/or rates applied by the Seller at any particular time;
3.19. Newsletter – a means of periodically informing about the Goods and Services and/or promotions offered by the Seller, sent electronically by e-mail.
3.20. Transaction – an action to refund an amount paid by the Buyer as a result of cancellation, termination, refusal or failure to conclude a purchase contract through the Site, carried out solely by bank transfer.
3.21. Specifications – all features and/or descriptions of the Goods and Services as set out in their description.
4.GENERAL PROVISIONS
4.1. The Terms and Conditions of Out are binding on all Customers of the Site.
4.2 In the event that the Customer does not accept the terms described in this document, the Customer may not place an order for goods and services offered online by Outside.
4.3. The Terms and Conditions may be unilaterally changed by Outside at its sole discretion and at any time by updating them. Such changes shall take effect immediately and shall be binding on all Customers.
4.4. In any case of change of the General Terms and Conditions Outside will be published on the Site. It is the Customer’s responsibility to refer to any changes to the terms and conditions on the Site each time it is used.
4.5. If any provision of these terms and conditions of use of the Site is found to be invalid or unenforceable, regardless of the reason for this, this shall not render the remaining provisions invalid or unenforceable.
4.6. All goods, including those on promotion/availability, are sold and delivered while stocks last, even if this is not expressly stated on the Site.
4.7. The Site may contain links to other sites. Outside is not responsible for the privacy policies of websites it does not administer or any other information contained therein.
4.8. In the event that the customer wishes to withdraw their agreement to the terms described in this document:
4.8.1. It is necessary to pay all amounts due on orders placed at the time of the wish to withdraw.
4.8.2. In the event that outstanding debts are not available and the Customer declines to agree to the terms and conditions hereunder, Navan shall cancel the execution of new Orders for which no payment obligation has arisen without incurring any further obligation on the part of the Customer.
4.9. Navon Ltd provides information and on-line services to registered users only.
5.ONLINE SELLING POLICY
5.1. Access to the Site for the purpose of registering an Order is permitted to any Customer.
5.2 Communication with the Seller may be made by contacting the Seller directly or at the address provided on the Site in the “Contact” section.
5.3. All prices of the Goods and/or Services on the Site are final and are quoted in BGN inclusive of VAT and any other taxes or charges required by law.
5.4. In the case of online payments or payments by bank transfer, the Seller shall not be liable for any costs in connection with any fees, commissions or other additional payments incurred by the Buyer or its bank in connection with the transaction itself. Therefore, Navan recommends that its customers check with their bank for any additional fees that may be charged for on-line payments through a bank for Products sold by Navan.
5.5. All images displayed on the Site are solely for the purpose of giving some idea of the type of Goods/Services offered and not to represent them accurately. Accordingly, it is possible that some of the images of the Goods or Services on the Site (static/dynamic images/multimedia presentations/etc.) may not correspond to the appearance of the relevant Goods or give a false impression of the Service offered. The Seller shall not be liable for such discrepancies.
6. ORDER
6.1. The Customer may place Orders on the Site by adding the desired Goods and/or Services to the shopping cart, following the steps indicated to complete and submit the relevant Order.
6.2. Any Goods and/or Services added to the shopping cart may be purchased if available. Adding Goods and/or Services to the shopping cart without the Order being completed does not result in the Order being registered and the Goods/Services being automatically reserved.
6.3 The Customer undertakes and shall be responsible for ensuring that all details provided to Outside in connection with the Order are true, complete and accurate as at the date the Order is placed.
6.4. By submitting the Order, the Customer authorises Outside to contact the Customer in any way possible when required in connection with the Order placed or the Contract entered into.
6.5. The Seller shall have the right to refuse to execute (cancel) the Order placed by the Customer and shall notify the Customer thereof. Cancellation of the Order shall not entail any liability or subsequent obligation of either party to the other in relation thereto and accordingly neither party shall be entitled to claim compensation from the other for cancellation in the following cases:
- Non-acceptance by the Customer’s Issuing Bank of the online payment transaction;
- the execution of the monetary transaction which does not result in funds being credited to the Seller’s account for on-line payments
- the details provided by the Customer in the contact form on the Site are incomplete and/or incorrect.
6.6. The Customer shall bear all direct costs of returning Products offered by Outside in the event that it cancels the Order and so declares within the cancellation period provided by Outside. This period shall commence from the date of receipt of the purchased Goods by the Buyer or a third party other than the carrier. The Customer shall return the Product to Naven at Naven EOOD, 1434 Sofia Blvd. 212 Simeonovsko Shose, and in the meantime notify the Seller thereof at info@exteriori.shop or by telephone at 0888535153.
6.7. The Customer may cancel an order within 14 days from the date of receipt of the Goods in accordance with the Cancellation Policy.
6.8. The Seller undertakes to refund the price paid for the Order which the Customer has cancelled within 14 (fourteen) days of the date on which, according to proof from the Customer, the latter has returned the relevant Product. The amount will be refunded as follows, without incurring any additional cost to the Customer, unless the bank servicing it requires any fees:
- Payments made by cash on delivery shall be refunded by the Seller to a bank account additionally provided by the Customer.
6.9. The introduction of new prices for advertised products/services shall not affect orders duly placed.
- PROMO CODES
7.1. Outside has the right to organize special campaigns using promo codes to generate a complementary discount, and Outside is obliged to publish on the Site, in social networks, the Newsletter or other mass media, information on the campaign mechanism.
7.2. If a promotional code is issued, its entry shall take place before the completion of the order. The payment amount indicated in the order includes the discount of the promotional code.
7.3. A promo code provided is personal and cannot be reassigned.
7.4. A promo code can be used once.
8.USE OF SUBCONTRACTORS
8.1. The Seller shall be entitled to use subcontractors to perform its obligations under the Order without the need to notify or obtain the Buyer’s consent to do so. The relevant Seller shall be responsible for the actions of such subcontractors as its own.
- INTELLECTUAL AND INDUSTRIAL PROPERTY LAW
9.1. The content as defined in the chapter “Definitions”, including but not limited to the logos, any graphic images or inscriptions, commercial symbols, dynamic symbols, text and/or multimedia content of the Site are the exclusive property of Out.
9.2. Outside has and retains all Intellectual Property Rights relating in any way to the Site, whether owned by it or obtained by contractual license or any other lawful means.
9.3. Any Content to which the Customer has access, regardless of the means thereof, is subject to regulation by these terms and conditions.
9.4. The Customer may only copy, transfer and/or use the Content for personal, non-commercial purposes, only where this is not inconsistent with what is set out in this chapter of this document.
9.5 The Customer shall only be entitled to use the Content for commercial purposes if and only if it has obtained Outside’s written consent to do so, and only to the extent of the Content, the manner and extent of its use, and within the time limits for which such consent is expressly given. Any subsequent or different use of the Content will be deemed a breach of this agreement between Naven and the Customer and a breach of Naven’s intellectual property rights, who shall be entitled to hold the Customer liable for the same.
9.6. Clients who have registered in the ‘Professionals’ section may use the material contained therein for their own use only.
9.7. Customers with a registration in the ‘Professionals’ section may not assign their right to register to others without the express consent of Out.
9.8. Any use of the Content for any purpose other than as expressly permitted in these terms and conditions or other express written consent given by Outside is prohibited.
10.BLOG/INSPIRATION
10.1. The blog articles are intended to present personal experiences of growing plants by non-professional gardeners. A range of translated material and professional sources of information are used to draw on personal experience and practical advice to achieve the most detailed and useful information.
10.2. The authors of the blog and Outdoors accept no responsibility for failure to grow plants.
10.3. Users may rate, share or comment on material posted on the blog, respecting good manners and tolerance.
10.4. Outside reserves the right to moderate (including delete comments) the blog forum in case of obscene content or aggression.
10.5. Outside solely and entirely builds and maintains the blog, invites external authors of articles or publishes articles of its employees.
11. CONFIDENTIALITY
11.1. The Customer agrees that by providing any of its personal or other data to Outside, it agrees that it may be used by the latter for the following purposes by Outside: (1) maintaining the Customer’s account, including registering orders, shipping ordered products, fulfilling ordered services, billing, resolving disputes with Customers regarding their Orders or handling their requests; (2) sending Newsletters or periodic notifications by email or SMS; (3) conducting market research, tracking and monitoring sales and customer/user behavior.
11.2. By submitting their details to Outside (including email), the Customer gives their express consent to be contacted by Outside or third party couriers or partners of Outside.
11.3. By providing their personal data to Navan, the Customer gives their express consent for it to be included in a database of Navan, a registered data controller, under Bulgarian law and to be managed and stored in accordance with the Personal Data Use Policy.
11.4 Outside shall not be liable for any malfunction that may compromise the security of the server storing the database containing personal information.
12. NEWSLETTER
12.1. At the time the Customer creates an account on the Site, the Customer may voluntarily consent to receive Newsletters.
12.2. The Customer may opt-out of receiving Newsletters at any time by contacting Outside in the following ways: by email, by telephone at 0888535153, by post, etc.
12.3. Refusal to receive Newsletters does not constitute an automatic waiver of the consent given to this contract.
13.INVOICING – PAYMENT
13.1. The prices of the Goods and Services advertised on the Site are final and include VAT as well as all other taxes and charges provided for in the applicable Bulgarian legislation.
13.2. The price, method of payment and payment term for invoices are set out in each Order.
13.3 Invoicing of purchased products/services shall be in Bulgarian lev (BGN) only.
13.4. The Customer is obliged to provide all necessary information for the issuance of the invoice in accordance with applicable Bulgarian legislation.
13.5. The Seller shall issue an invoice to the Customer for the Goods / Services ordered and delivered based on the information provided by the Customer.
13.6. Out will issue an invoice for each payment under an Order through which the Customer has purchased Goods and/or Services offered on the Site. .
13.7. In order for the invoice for the relevant Order to be properly drawn up, the Customer shall have correctly entered the details in their account. He shall review the information set out in the relevant Order to ensure that it is complete, true and accurate.
14.DELIVERY OF GOODS
14.1. The Seller undertakes to deliver the ordered and purchased Goods himself or through a courier company to the address indicated by the Buyer or to the office of the courier company, depending on the choice of the Customer.
14.2 The Seller shall ensure that the Goods are properly packed and that the accompanying documents are sent. If by any chance the consignment does not contain a document required to accompany the product ordered, then please contact us at info@exteriori.shop and we will do our best to provide it as soon as possible.
14.3. Outside will only carry out the delivery of the Goods and the provision of the Services in Bulgaria. The cost of delivery of the Goods offered by Outside shall be determined in accordance with the tariff of the courier service used, with the cost of delivery calculated on the basis of 1 product calculated in actual weight. The delivery time is 3 working days, except in cases where a special order is required to deliver the goods from the manufacturer.
14.4. When ordering more than one product Outside may optimize the shipment and, if possible, group the products when packing, in case this does not endanger their integrity, in order to reduce transport costs. The integrity of the products should be checked with the courier
14.5. In the case of delivery by Courier and selection of cash on delivery as the form of payment, the amount due shall be provided to the Courier.
14.6. Collection from showroom – the Customer has placed his order online and collects it personally from the showroom of Navan at Sofia, Sofia Blvd. Simeonovsko shose 212. The order is complete and ready for collection 3 working days after placing the order, and Navan contacts the Customer to specify a date and time for collection.
14.7. The general delivery times for stock goods do not apply to Fleur-ami and Pottery pots manufacturers goods for which an order has been placed. For these models the delivery time is agreed with the customer additionally.
- RETURN OF GOODS
15.1. The customer may return the purchased goods according to the contractual relationship in the following cases:
15.1.1. the parcel has serious violations of its physical integrity, packaging and contents
15.1.2. The products have been delivered or invoiced incorrectly;
15.1.3. the products have manufacturing defects.
15.2. The consumer has the right, without compensation or penalty and without giving any reason, to withdraw from the distance contract within 7 working days in accordance with the legislation of the Republic of Bulgaria. In such case, the Customer shall only be responsible for the direct costs of returning the products.
15.3 The Customer is obliged to inform Outside of his intention to return the purchased products, by any means of written communication (e-mail, telephone or other) within 70 working days after receipt of the products and/or services, if he exercises his right under Art. 15.4.
15.4. A Customer who notifies Outside in agreement with art. 15.1.2. is responsible for returning the products in question no later than 10 days from the giving of the notice, otherwise the request for return will be considered null and void and without any legal effect.
15.5. The returned product must be in the condition in which it was delivered (in the original packaging with all labels attached and with all accompanying documents).
15.6. In the case of goods duly returned, Outside undertakes to refund the sums paid by the Customer /the value of the goods ordered/ within two weeks of confirmation of its return. The refund shall be made by bank transfer to the Customer’s personal bank account opened in the Republic of Bulgaria.
15.7. The cost of additional services, including but not limited to the delivery of products, shall be paid by the Customer.
15.8. In all cases, the cost of return, re-shipment shall be borne by the Customer.
16.LIABILITY
16.1. The Seller shall not be liable for any damages suffered by the Buyer as a result of force majeure or those beyond the Seller’s control.
17.FORCE MAJEURE
17.1. Neither party shall be liable for failure to perform its contractual obligations if such failure is due to a Force Majeure Event. A Force Majeure Event is an unforeseeable event beyond the control of the parties which cannot be avoided.
17.2. If, within 14 (fourteen) days of the date of the relevant event, it does not cease, either party shall be entitled to notify the other party that it is terminating the Contract without liability to the other for any damages it may have suffered.
18. APPLICABLE LAW
This document and all rights and obligations arising from it are subject to Bulgarian law. Any disputes arising between Outside and Customers will be resolved amicably or, if this is not possible, disputes will be resolved before the competent Bulgarian courts.
Last updated 07/12/2019